Legal Disclaimer

1. Compliance with Telecom and Digital Laws

Matrixx FinCorp strictly adheres to all applicable laws and regulations, including but not limited to:

• The Telecom Commercial Communications Customer Preference Regulations (TRAI)

• Information Technology Act, 2000

• Personal Data Protection Guidelines

• GDPR (where applicable for international clients)

All communication services including voice calls, SMS, emails, and WhatsApp are conducted only with explicit customer consent and in accordance with Do Not Disturb (DND) guidelines and local digital advertising policies.

2. User Consent & Responsibility

By opting into our tele-communication or digital marketing services, you acknowledge that:

• You have obtained proper consent from the recipients of any promotional or transactional messages.

• You are solely responsible for the content and recipients of your messages and calls.

• Matrixx FinCorp acts only as a communication facilitator or marketing enabler and shall not be held liable for misuse or non-compliant practices by end-users.

3. Data Privacy & Confidentiality

We collect and process data solely for the purpose of delivering requested services. Data such as phone numbers, emails, or marketing preferences are protected using industry-standard encryption and never sold to third parties.

Customers may opt out of communications at any time by following unsubscribe links, DND options, or by contacting us directly.

4. WhatsApp & SMS Automation Terms

• WhatsApp API is used only under authorized business verification and compliance with WhatsApp Business Terms of Service.

• Bulk SMS and voice calling services are subject to telecom operator and regulatory approvals.

• All campaigns must be pre-approved and free from misleading, harmful, or financial risk-related language not compliant with SEBI guidelines.

5. Limitation of Liability

Matrixx FinCorp shall not be liable for:

• Delays or delivery failures caused by telecom networks or third-party APIs.

• Regulatory actions due to client-side non-compliance with communication guidelines.

• Any indirect, incidental, or consequential damages arising from the use of these services.

6. Intellectual Property

All creative content, campaign strategies, and technical integrations developed by Matrixx FinCorp are the intellectual property of the company. Unauthorized duplication or redistribution is prohibited.

7. Changes to Legal Terms

We reserve the right to update or modify this policy at any time without prior notice. Continued use of services post-updates implies acceptance of the revised terms.

Matrixx FinCorp’s tele-communication and digital marketing services are fully compliant with TRAI, IT Act, and privacy regulations. We ensure:

• Only consent-based communication (calls, SMS, emails, WhatsApp)

• Data privacy and encryption to protect user information

• No spam or misleading promotions, especially in financial marketing

• Clients using our services must follow all legal and DND norms

• Matrixx FinCorp is not liable for misuse or non-compliance on the client side

• All communication tools are used ethically and within Indian regulatory guidelines